Sonos CEO Issues an Apology Leave a comment
Almost 3 months after launching their botched app replace, Patrick Spence has lastly issued an apology for what occurred and shared a timeline for getting the remaining points resolved.
Firstly, let me say that I do know lots of people have been negatively affected by the Sonos app replace. If that’s you, I’m sorry and I perceive your frustration. I’d be livid if I dropped a bunch of cash on one thing that I couldn’t get to work correctly too.
However as a brand new Sonos consumer, I’m loving my Sonos merchandise up to now and don’t actually use the app. Thus far, my expertise of utilizing our Sonos Arc and Sub is both when watching TV or when interacting with Alexa for one thing like Amazon Music.
It really works seamlessly and I’ve no complaints in anyway.
However seeing all the complaints from different Sonos customers has brought about me a bit nervousness as as to if or not I made the suitable choice to purchase in to the Sonos ecosystem within the first place.
In my thoughts, seeing the assertion from the CEO and seeing the publicly-shared timeline to repair the remaining points provides me confidence that they’re attempting to make things better and can attempt to do the suitable factor by their prospects sooner or later.
For that, I’m grateful.
I additionally must surprise why it’s taken the CEO so lengthy to make a press release like this and to offer readability to the group in regards to the timeline of future modifications. I’m wondering in the event that they’ve seen a decline in gross sales and it is a determined try and arrest that decline.
I don’t know, I’m simply speculating right here, however it’s one thing I’m interested by.
Are you a Sonos consumer? Have you ever been impacted by the app replace?
Let me know what you make of all this.
When you’re out there for some Sonos merchandise, that is what I’ve in my dwelling:
Sonos Arc Soundbar https://amzn.to/3VUk3TF (affiliate hyperlink)
Sonos Sub Gen 3 https://amzn.to/4eA7mEU (affiliate hyperlink)
