Aqara Smart Doorbell Camera G410 with Chime, 2K, HomeKit Secure Video, 2-Way Audio, Built-in Matter Hub, Wireless/Wired, Supports Apple Home, Alexa, Google, Home Assistant, 2.4G/5GHz Wi-Fi, Black

Product Description

Why is my network connection unstable?

Ensure the doorbell and chime are within 5m to maintain a stable Zigbee/Matter link. For hub functions, all paired devices should stay within 5m. Keep the Wi-Fi router within 7m of the chime to avoid signal loss or latency.

Why are some features not working properly?

Please make sure you are using alkaline AA batteries to power the doorbell. Using other types of batteries may result in unstable voltage, which can affect performance.

How long does the battery last after a fresh install?

Battery life can last up to 5 months, based on fewer than 10 wake-ups per day. In high-traffic areas, battery may drain faster. For longer life, enable Power Saving Mode in the app: Device Setting → Doorbell Setting → Working Mode → Power Saving Mode

What are the free and paid cloud storage options? Is any cloud storage included?

Free cloud storage: 1 day for the first 6 months, 12 hours from months 7 to 24. After 24 months, free storage ends. Paid option: HomeGuardian subscription provides 90-day cloud storage. A free 30-day HomeGuardian trial is included with your purchase.

Does it support 24/7 continuous recording?

Yes, 24/7 recording is supported, but only when the doorbell is connected to wired power. Please ensure your power supply meets the following requirements: 12–24V 0.2A AC or 12–24V 0.5A DC.

Works with HomeKit Secure Video and All Major Ecosystems: Fully compatible with Apple HomeKit Secure Video (HSV) for encrypted recording, iCloud storage, and relevant notifications directly on Apple devices. Also compatible with Matter, Alexa, Google Assistant, SmartThings, and Home Assistant, integrating into your existing smart home setup.
Built-In Aqara Zigbee & Matter Hub for Simple Device Control: No extra hub needed. This doorbell includes a built-in Zigbee and Matter hub, letting you connect and manage other smart devices—such as sensors, lights, and locks—directly through your doorbell. Simplify your setup while expanding your smart home possibilities.
More Accurate Motion Detection with mmWave Radar: The advanced mmWave radar detects human presence with greater accuracy than traditional PIR sensors. Get smarter alerts without false triggers from pets, wind, or moving shadows, for a more secure and efficient door camera.
Secure Cloud & Local Storage: Protect your footage with encrypted cloud storage hosted securely, keeping your data close and compliant. Prefer local storage? Insert a microSD card (up to 512GB, not included) for easy backup. The SD card slot is safely located in the Chime inside your home, preventing theft or unauthorized access.
2K Ultra HD Video, 95dB Built-in Chime, and Dual-Band Wi-Fi: Features a 2K wide-angle lens for crisp, detailed video. The built-in 95dB chime delivers loud and clear alerts. Supports 2.4GHz and 5GHz Wi-Fi and meets WPA3 security standards for reliable and secure connections. *Note: When connected to Apple HomeKit, the resolution is limited to 1600×1200. This limitation also applies to Aqara Home when both platforms are used simultaneously.
Smart Extras: Custom Audio Files, Voice Changer, and Privacy Masking: Customize your experience with user-created rings and responses, a voice changer to protect your identity when speaking to strangers, and image masking to block out sensitive areas—enhancing both security and fun in your daily routine. (Note: These features are only available via the Aqara Home app.)
Local Face Recognition for Smarter, Private Automation: Recognizes known faces and enables custom actions—like different chimes for family members or turning on lights when someone arrives. All face data is stored locally, never uploaded to the cloud, giving you intelligent convenience without compromising your privacy.