I am writing to express my dissatisfaction with the Honeywell Home RCHTSENSOR-1PK Smart Room Sensor. Unfortunately, the product has not met expectations and does not function as advertised.
The sensor only detects motion and fails to recognize occupancy if someone is sitting at a desk working or lying still in the room, such as when sleeping. This limitation significantly reduces its usefulness, as it does not effectively account for actual room occupancy under normal living conditions.
This crucial detail was not highlighted in the product description, leading to a misleading purchase decision. I believe this omission is unacceptable, as the product cannot deliver the intended value in real-world scenarios.
I kindly request a refund for this product, as it does not perform as expected and fails to align with the advertised functionality. Please let me know the steps to initiate the return and refund process.
Thank you for your understanding. I look forward to your prompt response.
 
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